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Case Study: Dental Office Ransomware

Case Study: Dental Office Ransomware

We’ve discussed in previous blog posts about how ransomware has affected cities across the United States. Today, we want to show how ransomware can affect your business and those around you. Recently hundreds of dentist offices around the country were struck by a ransomware issue. Dentists across the country were unable to access patient records, scheduling, x-rays, and client payment accounts due to ransomware that had not been downloaded by their individual offices. Here’s What Happened On August 29, 2019, CNN and other news outlets reported that dental offices around the country were unable to function due to ransomware attacks. The ransomware was not isolated to each individual office. It was actually coming from a centralized location. These offices utilized the services of third-party providers for their payment systems, scheduling, and storage of patient records. Two companies providing these services had been hit with ransomware attacks, disabling not only their systems but the offices for which they provided services. Here’s What Happened Next Over 400 dental offices around the country were affected. Those offices were unable to access records, unable to treat patients and unable to accept payments for several days after the attack while the third-party companies worked to restore access to client records for these offices. The individual dental offices were financially affected because they were unable to service clients on those dates. There was also confusion due to their inability to access scheduling records. Cyber Liability Insurance To The Rescue The third-party vendors reported that around 100 clients (and possibly more at press time of this blog) had systems restored due to their efforts. It is...