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Your Guide to Property Claims

Your Guide to Property Claims

We hope it never happens to you, but property claims do happen. Whether it is a break-in, a tornado, or a fire, we’ve got you covered.  If it’s your first claim, you may not know what to do. Luckily your policy gives you a good idea of what your next steps should be, in a section usually titled “Duties In The Event Of Loss Or Damage”. First Things First The first question you need to ask yourself is: “Was a law broken?”  If so, you should immediately contact the police. Whether this was a burglary or a robbery, the police should always be the first call. If no law has been broken, you can move on to the next step. Timing Is Everything As per the Building and Personal Property Coverage Form (CP 00 10): Property damage may be compounded over time due to weather and other factors, so reporting damage in a timely fashion is important. As soon as you are aware of loss or damage to your building or contents, you should notify your broker or your insurance company. The company will need a description of the damage, including how and when it occurred to be sure that the damaged property is covered under your policy. Failure to report property damage or loss in a timely manner could result in reduced claim payments. Then What? Once you have reported the damage or loss to the insurance company, your duties are still not over. The policy states that upon reporting you must: You must protect the property from further damage or loss. Be sure to keep records of...